Sales track
Customer Success internship
Keep clients happy, renewing and referring. Courses from SkillTank Academy, live tasks reviewed by KaizenSpark Tech mentors.
Prerequisites
- Clear spoken and written English
- Patience and empathy
Tools you’ll use
CRMHelp deskSheetsWhatsApp Business
Roles it prepares you for
- Customer success associate
- Account management intern
- Client support executive
Syllabus
The Customer Success track, week by week.
Shown for the 3-month internship. The 1-month internship covers the first phase in depth; the 6-month internship extends each phase with a specialisation course and module ownership.
Weeks 1–2 · Foundations
- Customer journey and onboarding
- Product knowledge
- Communication standards
Weeks 3–6 · Build
- Support tickets and escalation
- Knowledge base writing
- CRM records
Weeks 7–10 · Own
- Health scores and renewals
- Upsell signals
- Feedback collection
Weeks 11–12 · Graduate
- Account review
- Playbook
- Presentation
Deliverables
What you’ll hand in.
Every deliverable is reviewed and rated on the 1–5 quality rubric, and approved work is added to your record.
- A client onboarding journey
- A health-score tracker
- A customer success playbook
Competencies assessed
- Onboarding new clients
- Support and escalation
- Health scores and renewals
- Feedback loops
Sample project
Design an onboarding journey and health-score sheet for a client account.
Other Sales tracks
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Apply for the Customer Success track.
Choose your programme level on the form. We confirm your track after a short interview.